Vivid Mind Gifts is committed to safeguarding your privacy. Contact us at infor@vividmindgifts.co.uk if you have any questions or problems regarding the use of your Personal Data.

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By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

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This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

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What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history (if there is any). We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, billing and shipping address, communications); payment details (including payment method and cardholder name), comments and feedback.

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We collect information from our trusted partners (Google, Wix) with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. 

We might collect information about you that is publicly available.

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How do we collect and use information ?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number, address and email address. 

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We collect such Non-personal and Personal Information for the following purposes:

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1.    To provide and operate the Services.

2.    To provide our Users with ongoing customer assistance and technical support.

3.    To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

5.    To comply with any applicable laws and regulations.

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How do we store, use, share and disclose personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

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Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

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Who else can access your Personal Data ?

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We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with our processing partners:

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• Wix (privacy policy)

• Google (privacy policy)

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We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

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How do we communicate with our site visitors?

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We may contact you to notify you regarding your order, to resolve a dispute, to collect fees or monies owed, to send updates about our company and products, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text message.

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What type of cookies and other technologies we use?

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We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

 

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

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We use cookies for the following purposes:

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• Necessary cookies – these cookies are required for you to be able to use some important features on our website. 

• Functionality cookies – these cookies provide functionality that makes using our service more convenient and provides more personalised features. For example, they might remember your name and e-mail in contact forms so you don’t have to re-enter this information next time.

• Analytics cookies – these cookies are used to track the use and performance of our website and services.

• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
   

You can remove cookies stored in your computer via your browser settings. 

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We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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